By shopping with us, you agree to the following policies. Please read them carefully.

‍ ‍1. Shipping & Fulfillment Policy

• Print-on-Demand Process: All items in our store are produced on demand by our printing partner. All prints are supplied in 38mm float frames, with a choice of frame colour. Prints, from our online store are not supplied ready ‘strung’ for hanging. We advise attaching 2 d-rings and picture cord to hang your prints.

• Production Times: For UK customers: orders are usually produced and shipped within the UK in 6 business days.

• Orders for customers from the USA, EU, Australia and Canada customers are printed and shipped within the same country zone. Orders from other countries may incur customs charges

• Shipping Times: Estimated shipping times vary by destination:

• Tracking: You will receive email order confirmation and a tracking link via email once your order ships.

• Delays: While we strive to meet shipping estimates, Penn Gallery is not responsible for delays caused by the courier or customs.

• customers are responsible for all customs duties and taxes.‍ ‍

‍ 2. Returns, Refunds, and Exchanges‍ ‍

As all items are made-to-order specifically for you, unfortunately we do not accept returns or exchanges for change of mind, incorrect size/variant selection, or buyer's remorse.

‍ Damages and Issues If your order arrives damaged, defective, or is incorrect (e.g., A different size or print from the one you ordered is shipped), we will gladly replace it at no cost to you.

• ‍Report Issues: Contact us at gavinpennart@yahoo.com within 14 days of receiving your order.

  Required Evidence: Please include your order number and clear photos of the damaged item(s) and the original packaging.

  Resolution: Once confirmed, we will coordinate with our printer to send you a replacement.‍ ‍‍ ‍

3. Incorrect Address / Unclaimed Packages‍ ‍

If a package is returned to our printer due to an incorrect address provided at checkout, you will be responsible for the cost of re-shipping.

Unclaimed packages (packages that were not picked up or are refused) are not eligible for refunds.‍ ‍

‍ ‍4. Payment & Security‍ ‍

Payment Provider: We use Stripe to process payments. Stripe ensures secure transactions, accepting credit cards, debit cards, and other payment methods.

Security: Your payment information is never stored on our servers.

Currency: All transactions are processed in GBP‍ ‍

‍ ‍5. Cancellation Policy

‍ ‍As we aim to print orders quickly, we only accept cancellations within 2 hours of purchase.

Once the order has been sent to our printer, it cannot be cancelled.‍ ‍

‍ 6. Contact Information

‍ ‍If you have any questions, please contact us:‍ ‍

• Email: gavinpennart@yahoo.com

• Website: www.penngallery.co.uk